Terms & Conditions
These Terms & Conditions apply to all memberships, class packs, bookings and services offered by REFRAME.
By creating an account, purchasing a membership or class pack, or booking a REFRAME session, you agree to these Terms & Conditions.
01
About reframe
REFRAME is operated by:
REFRAME is operated by:
Reframe Studios BV
Tulpenlaan 28, 2970 Schilde, Belgium
Tulpenlaan 28, 2970 Schilde, Belgium
Company / VAT number: BE1027.219.607
Company / VAT number: BE1027.219.607
02
Memberships & class packs
REFRAME offers different memberships, class packs and training options.
REFRAME offers different memberships, class packs and training options.
Prices, validity periods, included sessions and specific conditions are clearly communicated at the time of purchase through our website, studio or TRAININ app.
Prices, validity periods, included sessions and specific conditions are clearly communicated at the time of purchase through our website, studio or TRAININ app.
Memberships and class packs are personal and may not be transferred to another person unless explicitly agreed by REFRAME.
Memberships and class packs are personal and may not be transferred to another person unless explicitly agreed by REFRAME.
03
Bookings
Classes and Digital Reformer sessions must be booked in advance through the REFRAME app, powered by TRAININ.
Classes and Digital Reformer sessions must be booked in advance through the REFRAME app, powered by TRAININ.
Bookings are subject to availability.
Bookings are subject to availability.
REFRAME reserves the right to make reasonable changes to the class schedule, instructor or training format when necessary.
REFRAME reserves the right to make reasonable changes to the class schedule, instructor or training format when necessary.
04
Cancellations & no-shows
Bookings must be cancelled within the cancellation period communicated in the TRAININ app.
Bookings must be cancelled within the cancellation period communicated in the TRAININ app.
Late cancellations and no-shows may result in the loss of the booked credit or session and/or an applicable late-cancellation or no-show fee.
Late cancellations and no-shows may result in the loss of the booked credit or session and/or an applicable late-cancellation or no-show fee.
The cancellation conditions applicable to your booking are displayed at the time of booking.
The cancellation conditions applicable to your booking are displayed at the time of booking.
05
Digital reformer
Digital Reformer allows members to train independently using digitally guided workouts during designated studio access hours.
Digital Reformer allows members to train independently using digitally guided workouts during designated studio access hours.
Before accessing Digital Reformer independently for the first time, new clients must complete three instructor-led Reformer group classes at REFRAME.
Before accessing Digital Reformer independently for the first time, new clients must complete three instructor-led Reformer group classes at REFRAME.
Digital Reformer users are responsible for following the instructions provided, selecting a workout appropriate to their experience and ability, and using the equipment correctly.
Digital Reformer users are responsible for following the instructions provided, selecting a workout appropriate to their experience and ability, and using the equipment correctly.
Access is personal and may not be shared with another person.
Access is personal and may not be shared with another person.
06
Payments
Payments are processed securely through Mollie and managed through our TRAININ platform.
Payments are processed securely through Mollie and managed through our TRAININ platform.
Prices are displayed in euros and include applicable VAT unless stated otherwise.
Prices are displayed in euros and include applicable VAT unless stated otherwise.
By purchasing a recurring membership, you authorise the agreed recurring payments according to the conditions communicated at the time of purchase.
By purchasing a recurring membership, you authorise the agreed recurring payments according to the conditions communicated at the time of purchase.
Failed or overdue payments may result in temporary suspension of booking or studio access until payment has been completed.
Failed or overdue payments may result in temporary suspension of booking or studio access until payment has been completed.
07
Membership duration, pausing & cancellation
REFRAME memberships are entered into for the duration specified at the time of purchase.
REFRAME memberships are entered into for the duration specified at the time of purchase.
During this agreed membership period, memberships cannot be cancelled early for convenience. Members may, however, request to pause their membership in accordance with the pause conditions applicable to their membership.
During this agreed membership period, memberships cannot be cancelled early for convenience. Members may, however, request to pause their membership in accordance with the pause conditions applicable to their membership.
During an approved pause, access to REFRAME services is temporarily suspended and the remaining membership period resumes afterwards.
During an approved pause, access to REFRAME services is temporarily suspended and the remaining membership period resumes afterwards.
The duration, payment terms, pause conditions and any renewal terms are clearly communicated before purchase and form part of your membership agreement.
The duration, payment terms, pause conditions and any renewal terms are clearly communicated before purchase and form part of your membership agreement.
Early termination may still apply where required by Belgian consumer law or where otherwise expressly provided in your membership agreement.
Early termination may still apply where required by Belgian consumer law or where otherwise expressly provided in your membership agreement.
Nothing in these Terms & Conditions limits any mandatory consumer rights under Belgian law.
Nothing in these Terms & Conditions limits any mandatory consumer rights under Belgian law.
08
Online purchases & right of withdrawal
Where a statutory right of withdrawal applies to an online purchase, consumers may exercise this right within the legally applicable period and under the conditions provided by Belgian and European consumer law.
Where a statutory right of withdrawal applies to an online purchase, consumers may exercise this right within the legally applicable period and under the conditions provided by Belgian and European consumer law.
Different rules or exceptions may apply to services booked for a specific date or time and to services that have already begun at the consumer‘s request.
Different rules or exceptions may apply to services booked for a specific date or time and to services that have already begun at the consumer‘s request.
Where applicable, the relevant information concerning your right of withdrawal will be provided during the purchase process.
Where applicable, the relevant information concerning your right of withdrawal will be provided during the purchase process.
09
Health & safety
You are responsible for ensuring that you are physically able to participate in your chosen training.
You are responsible for ensuring that you are physically able to participate in your chosen training.
If you have an injury, medical condition, are pregnant or have any reason to doubt whether a class or heated training environment is appropriate for you, we recommend seeking appropriate medical advice before participating.
If you have an injury, medical condition, are pregnant or have any reason to doubt whether a class or heated training environment is appropriate for you, we recommend seeking appropriate medical advice before participating.
Please inform your instructor of relevant injuries or physical limitations before class.
Please inform your instructor of relevant injuries or physical limitations before class.
Always follow instructor guidance, studio safety instructions and equipment guidelines.
Always follow instructor guidance, studio safety instructions and equipment guidelines.
Stop exercising and inform an instructor if you feel unwell, dizzy or experience unusual pain or discomfort.
Stop exercising and inform an instructor if you feel unwell, dizzy or experience unusual pain or discomfort.
10
Heated infrared classes
Our heated classes take place in an infrared-heated environment of up to approximately 35°C.
Our heated classes take place in an infrared-heated environment of up to approximately 35°C.
Heat adds additional physical demand. Participants should arrive well hydrated, drink when needed and take breaks whenever necessary.
Heat adds additional physical demand. Participants should arrive well hydrated, drink when needed and take breaks whenever necessary.
If you are unsure whether exercising in a heated environment is suitable for you, seek appropriate medical advice before participating.
If you are unsure whether exercising in a heated environment is suitable for you, seek appropriate medical advice before participating.
11
Studio rules
To create a safe and enjoyable environment for everyone, we ask all clients to:
To create a safe and enjoyable environment for everyone, we ask all clients to:
arrive on time
use the required footwear or grip socks for the relevant class
treat instructors, other clients and equipment with respect
follow instructor and safety guidance
use equipment only as intended
maintain appropriate personal hygiene
Respect the studio environment and other members, and clean your reformer, mat and any props or equipment after use.
arrive on time
use the required footwear or grip socks for the relevant class
treat instructors, other clients and equipment with respect
follow instructor and safety guidance
use equipment only as intended
maintain appropriate personal hygiene
Respect the studio environment and other members, and clean your reformer, mat and any props or equipment after use.
REFRAME may refuse or suspend access in cases of unsafe, disruptive, abusive or inappropriate behaviour.
REFRAME may refuse or suspend access in cases of unsafe, disruptive, abusive or inappropriate behaviour.
12
Personal belongings
Personal belongings remain the responsibility of the client.
Personal belongings remain the responsibility of the client.
REFRAME cannot be held responsible for loss, theft or damage to personal belongings except where liability cannot legally be excluded.
REFRAME cannot be held responsible for loss, theft or damage to personal belongings except where liability cannot legally be excluded.
13
Liability
Participation in physical exercise naturally involves a degree of risk.
Participation in physical exercise naturally involves a degree of risk.
REFRAME takes reasonable measures to provide a safe training environment, appropriate equipment and professional instruction.
REFRAME takes reasonable measures to provide a safe training environment, appropriate equipment and professional instruction.
Clients remain responsible for following instructions, communicating relevant physical limitations and training within their own abilities.
Clients remain responsible for following instructions, communicating relevant physical limitations and training within their own abilities.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
14
Changes to classes & services
REFRAME may occasionally change instructors, schedules, opening hours, equipment or class formats for operational reasons.
REFRAME may occasionally change instructors, schedules, opening hours, equipment or class formats for operational reasons.
Where a change materially affects an ongoing membership, REFRAME will communicate this appropriately and respect applicable consumer rights.
Where a change materially affects an ongoing membership, REFRAME will communicate this appropriately and respect applicable consumer rights.
15
Intellectual property
All REFRAME branding, training concepts, website content, photographs, videos, class materials and other original content are owned by or licensed to REFRAME and may not be copied, reproduced or commercially used without prior permission.
All REFRAME branding, training concepts, website content, photographs, videos, class materials and other original content are owned by or licensed to REFRAME and may not be copied, reproduced or commercially used without prior permission.
16
Privacy
Personal data is processed in accordance with our Privacy Policy and applicable data protection legislation.
Personal data is processed in accordance with our Privacy Policy and applicable data protection legislation.
Information about cookies and similar technologies can be found in our Cookie Policy.
Information about cookies and similar technologies can be found in our Cookie Policy.
17
Applicable law
These Terms & Conditions are governed by Belgian law.
These Terms & Conditions are governed by Belgian law.
Any dispute will be handled by the competent courts in accordance with applicable Belgian and European consumer protection rules.
Any dispute will be handled by the competent courts in accordance with applicable Belgian and European consumer protection rules.
18
Contact
For questions regarding these Terms & Conditions, please contact:
For questions regarding these Terms & Conditions, please contact:
Reframe Studios BV
Tulpenlaan 28, 2970 Schilde, Belgium
Tulpenlaan 28, 2970 Schilde, Belgium
Company / VAT number: BE1027.219.607
Company / VAT number: BE1027.219.607
Email: crew@reframe-studios.com
Email: crew@reframe-studios.com
Last updated: August 2026
© Copyright Reframe Studios
Designed & created by
© Copyright Reframe Studios
Designed & created by