Privacy Policy

At REFRAME, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, why we collect it and how we use and protect it.

Who we are

REFRAME is operated by:

Reframe Studios BV

Tulpenlaan 28, 2970 Schilde, Belgium

Company / VAT number: BE1027.219.607

REFRAME STUDIOS BV is responsible for the processing of personal data as described in this Privacy Policy.

What data we collect

Depending on how you interact with REFRAME, we may process information including:

your name and contact details;
account and membership information;
bookings and attendance;
purchases and payment information;
communications with our team;
information you voluntarily provide to us;
website, app and device information;
marketing preferences;
cookie and analytics information, where applicable.

your name and contact details;
account and membership information;
bookings and attendance;
purchases and payment information;
communications with our team;
information you voluntarily provide to us;
website, app and device information;
marketing preferences;
cookie and analytics information, where applicable.

We only collect personal data that is necessary for providing, managing and improving our services.

How we use your data

We may use your personal data to:

create and manage your REFRAME account;
manage bookings, memberships and payments;
provide our classes and services;
communicate about bookings, memberships and important service updates;
provide customer support;
send REFRAME news, updates and offers where permitted;
improve our services, website and app;
comply with legal and administrative obligations;
protect the security and legitimate interests of REFRAME and its clients.

We process personal data only when we have a valid legal basis, including the performance of our agreement with you, compliance with legal obligations, our legitimate interests or your consent.

Trainin

REFRAME uses TRAININ for its booking and membership platform, app and client communications, including newsletters.

When you create an account, make a booking or manage your REFRAME membership through TRAININ, personal data may be processed through the TRAININ platform.

TRAININ processes this information in accordance with its applicable privacy and data protection terms.

Payments

Payments are processed through Mollie.

When you make a payment, certain personal and transaction information is shared with Mollie as necessary to securely process and administer your payment.

REFRAME does not store your complete payment card or banking credentials.

Marketing communications

We may send you REFRAME news, studio updates, class information and offers through TRAININ where permitted by law.

You can unsubscribe from marketing communications at any time through the unsubscribe option provided or by contacting us.

Essential communications relating to your bookings, account or membership may still be sent when necessary to provide our services.

Cookies

Our website may use cookies and similar technologies for essential functionality and, where applicable and with your consent, analytics, preferences and marketing.

More information can be found in our Cookie Policy, where you can also learn how to manage your preferences.

How long we keep your data

We retain personal data only for as long as necessary for the purpose for which it was collected and to comply with applicable legal, accounting and administrative obligations.

Your rights

Under applicable data protection legislation, you may have the right to:

access your personal data;
correct inaccurate information;
request deletion of your data;
restrict certain processing;
object to certain uses of your data;
request portability of your data where applicable;
withdraw your consent at any time where processing is based on consent.

To exercise your rights, please contact REFRAME using the details below.

You also have the right to lodge a complaint with the Belgian Data Protection Authority.

Data security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

Where we use third-party service providers, we require personal data to be handled in accordance with applicable data protection requirements.